Plans and billing
See your plan, track usage against its limits, and understand what counts as a seat.
Plan & Billing in the sidebar shows what your workspace is on, what is included, and how much of it you have used.
The two tabs
- Plan — your current plan, what it includes, and whether you are in a trial.
- Usage & limits — how many calls you have used this month, how many team members you have, and how close you are to the ceiling.
Everyone in the workspace can look at this page. Changing the plan is an admin job.
What a plan controls
Plans differ in two ways.
How much you can do:
- the number of calls included per month,
- the number of team members (seats),
- how long your call history is kept.
What you can do — features such as Tasks, Teams, Integrations, Ask Anything, the Knowledge base, AI action drafting, transcript access and single sign-on. The Plan tab lists exactly which ones your plan includes.
Seats and team members
A seat is an active user. Deactivating someone frees their seat; a deactivated user cannot sign in and does not count.
If you try to add someone beyond your plan's limit, ActiveLens stops and tells you rather than quietly adding them. The same is true when reactivating somebody: the seat has to be available.
Reaching a limit
When a workspace runs out of included calls, ActiveLens says so at the moment you try to start one, with a link to the billing page. It never fails quietly and it never loses a call you have already recorded.
A call that arrives automatically from a connected phone system past the limit is not imported. It stays in your phone system, so you can import it later once there is room.
Monthly call allowances reset at the start of each billing month; the page shows the reset date.
Trials
A new workspace usually starts on a trial with the full feature set so you can see what the product does. The Plan tab shows the end date. When a trial ends, the workspace drops back to the plan it is on — nothing is deleted.
Changing your plan
Use Contact us on the Plan & Billing page and we will sort it out with you. If you are not an admin, the page points you at your workspace admin instead.