# Ask questions about your calls

> Ask Anything answers in plain language from your own calls, with links back to the ones it used.

Source: https://app.activelens.ai/help/ask-anything

**Ask Anything** is a chat that answers from your calls rather than from the
internet. Ask it what a customer objected to, what you promised, or which calls
mentioned a competitor, and it answers with links to the calls it read.

## Where you can ask

- **From the Active Hub** — press **Ask Anything** in the toolbar. Questions
  here can reach across every call you are allowed to see.
- **On a single call** — ask about that one conversation without leaving it.
- **During a live call** — ask about what has been said so far, while it is
  still being said.

## What good questions look like

It reads like a colleague who has listened to everything, so ask the way you
would ask a colleague:

- "What delivery dates did we agree with this customer?"
- "Which calls last month mentioned the renewal?"
- "Summarize everything this customer has said about pricing."
- "What did I promise on this call?" (from inside a call)

Questions with a period in them ("last month", "this week", "since Tuesday")
narrow the search, and so does naming a person or a company.

## Sources and citations

Answers carry numbered references — **[1]**, **[2]** — after the claims they
support. Click one and the call it came from opens. If an answer has no
references, treat it with more caution: it means nothing specific was found to
hang it on.

Answers can also come back with a small chart when you ask something countable
("how many calls a week", "what were the top topics"). The chart is built from
the same calls the answer cites.

## What it can and cannot see

Ask Anything is bounded by your own permissions. It only ever reads calls you
are allowed to open — asking about a colleague's call you cannot see returns
nothing, not a refusal you can work around.

Two other limits worth knowing:

- Questions about call **content** can only reach calls that have a transcript.
  A call that was imported without a recording has nothing to read.
- A call needs to have finished processing before it can be answered from.

## If the answer is wrong or empty

- Ask again with more detail — a name, a date, a product.
- Check the sources. If it cited the wrong calls, the question was probably
  ambiguous rather than the answer wrong.
- If the call you have in mind is not in the Hub at all, see
  [My call did not appear](/help/call-not-showing-up).

## Availability

Ask Anything is included on some plans and not others. If you do not see it,
check **Plan & billing** or ask your workspace admin.

## Related

- [Work in the Active Hub](/help/active-hub)
- [Plans and billing](/help/plans-and-billing)