# Actions on a call

> The follow-up ActiveLens drafts for you — emails, meetings, tasks and updates in your other tools.

Source: https://app.activelens.ai/help/action-items

A summary tells you what happened. **Actions** are what happens next. After a
call, ActiveLens suggests the follow-up it can see in the conversation and
drafts it for you.

## What an action can be

The actions you can add to any call:

- **Email** — a follow-up email, with recipients, subject and body.
- **Meeting** — a meeting invitation with a title, agenda and attendees.
- **ActiveLens task** — a task on your Tasks list, with a due date.
- **Salesforce log** — an activity logged against the right record.
- **Jira issue** — an issue with a summary and description.
- **Trello card** — a card on a board.
- **Monday task** — an item on a Monday board.
- **Monday update** — an update written onto an existing Monday item.

Which ones you see depends on what your workspace has connected — see
[Connect an integration](/help/connecting-an-integration).

## Nothing is sent without you

This is the important part: ActiveLens **drafts**, you **decide**. An email is
written but not sent; a task is written but not created. You open the draft,
read it, change anything you want, and then apply it. Nothing leaves ActiveLens
on its own.

## Work through the actions

Open a call and the actions are on the **Actions** strip. Click one to open its
card.

- Everything in the draft is editable. Rewrite the email, change the attendees,
  move the due date.
- **Apply** does the real thing: opens the email in your mail client, creates
  the task, writes the record.
- **Regenerate** rewrites the draft from the call if it missed the point.
- **Remove** takes the action off the call if it is not wanted.

An applied action stays on the call as a record of what you did.

## Add an action yourself

Press **+** on the actions strip and pick what you want. Then choose how it
should be written:

- **Generate from this call** — ActiveLens writes it from the conversation.
- **Tell it what you want** — type (or dictate, with the microphone button)
  your own instructions: "email Dana the pricing we agreed, mention the
  September start". Your instructions take priority over everything else.

You can add more than one of the same kind — two different emails to two
different people is perfectly normal.

## Emails

An email action opens in the mail client you choose: Gmail, Outlook on the web,
or the Outlook desktop app. Pick your preference on the draft itself; it is
remembered for next time.

Because the email is handed to your own mail client, it is sent from your own
mailbox and lands in your own Sent folder.

## If an action needs a tool you have not connected

Actions for tools your workspace has not connected are shown, but picking one
offers to connect it first. Connecting opens the integration page in a new tab;
come back to the call and press **Refresh** when you are done.

## Related

- [Tasks](/help/tasks)
- [Connect an integration](/help/connecting-an-integration)
- [Call summaries and templates](/help/call-summaries-and-templates)